Ongoing support and helpdesk
An employee stuck, a printer that will not print, email that will not arrive. You contact us, and we fix it remotely or come over.
Business IT services in Haifa and the Krayot
Does every problem land on the most 'technical' person in the office, who no longer gets their own work done? We take it off their hands: support, network, backup and Microsoft 365 for businesses of up to 30 employees, with a fixed team and no call center.
20 years in networking, support and software testing, now for your office.
What we keep working
- Backups run every night, and we check that restores work
- Updates installed on every computer
- Wi-Fi that reaches the meeting room
- Someone left? Their access is closed the same day
- Hours
- Sun-Thu, 10:00-19:00
- Response time
- Within one business day. If it is urgent, call and ask for a faster response.
- Area
- Haifa, the Krayot, Nesher, Tirat Carmel and the Carmel Coast
Sound familiar?
If one of these rings a bell, your first month with us starts right there.
- Nobody knows which passwords and user accounts the business has
- An employee left months ago and still has access to email
- The Wi-Fi drops in the meeting room or at the far end of the office
- You have never tried restoring anything from the backup
30 days to a green office
A business that moves to us does not start with a fault. It starts with a full picture of what is in the office.
At the end of the month you will know what is in the office, what was fixed and what we recommend.
- Week 1Office survey: computers, network, backups, email, passwords, and who can access what. We get back to you within one business day, and schedule the survey at a time that suits you.
You do not need to prepare a list of what is in the office. That is what the survey is for.
- Week 2The urgent things: a backup that does not run, a computer without updates, accounts of employees who left.
You do not need to wait for a technician for most of it. It is done over a remote connection.
- Weeks 3-4Ongoing maintenance and a short report: what we found, what was fixed and what we recommend.
You do not need to know about computers to read the report. It is written in plain language.
What the report looks like (An illustration, not a real customer)
- What we found
- The last successful backup ran three weeks ago. Two accounts of employees who left are still active. Four computers without security updates.
- What was fixed
- The backup runs every night, and we restored a test file from it. The accounts were closed. The updates were installed.
- What we recommend
- Another access point for the meeting room, and two-factor authentication on every mailbox.
What we do in your office
Everything an IT department does in a large company, sized for a small business.
Network and Wi-Fi
Wi-Fi that reaches every room, a tidy comms cabinet, a firewall and a VPN for working from home.
Cloud backup
Automatic backup of the computers, the server and Microsoft 365, and a check that restoring really works.
Microsoft 365 and email
Email on the business's own domain, Microsoft 365 or Google Workspace, users and permissions.
Servers and NAS
A file server, NAS or cloud server, with tidy permissions and backup.
Office setup and relocation
We plan the infrastructure before the move, and make sure everything works on day one.
Equipment and licenses
We recommend what to buy, order it, install and configure it. Plus IT budget planning.
Who we work for
Small businesses in every field. Each type of business has something that matters to it most.
- Law and accounting firms Client documents that must never reach the wrong hands, and work from home too. Per-employee permissions, two-factor authentication on every mailbox, secure remote access, and a backup that has been tested by actually restoring from it.
- Clinics and medical practices Medical records are sensitive data under the Privacy Protection Law, and the front-desk computer cannot go down in the middle of a day of patients. Backup, regular updates, and waiting-room Wi-Fi that is isolated from the computers.
- Kindergartens and schools Few computers and lots of equipment: cameras, a printer, Wi-Fi for staff and sometimes for parents. A stable, simple network that keeps the cameras separate from everything else.
- Architecture and engineering offices Heavy design files that several people work on together. A file server or NAS, a fast network between workstations, and a backup that does not depend on a single computer.
- Shops and restaurants A point of sale and card terminal that must keep working, plus Wi-Fi for customers. The POS network is separated from the guest network, and the equipment is backed up so a fault does not stop sales.
- Businesses in industrial zones An office, a warehouse and sometimes a production line on the same site. Wi-Fi that reaches the warehouse and the scanners, cameras, and office computers, each on its own part of the network.
How it works when something breaks
Clear business hours, and a fast answer within them.
- You reach out WhatsApp or phone, directly to us. No call center and no ticket number.
- We fix it remotely Most issues are solved over a remote connection, without waiting for a technician.
- We come if needed Network, equipment or anything that needs hands: we come to the office.
Sun-Thu, 10:00-19:00, closed on Shabbat and holidaysResponse time: Within one business day. If it is urgent, call and ask for a faster response.
Networks are our thing
The Wi-Fi that drops in the meeting room, a comms cabinet nobody dares to open, a VPN that works for half the staff. We have been doing this for 20 years.
Network services
Who we are
The two of us founded the business, and we still answer the phone ourselves. Whoever takes care of you knows the office and the systems.
Eyal M.
Over 20 years in networking, information security, software testing (QA) and product management, including at Skybox and Imperva. Graduate of a CISO course and certified Data Protection Officer (DPO) at See-Security College.
Moshe V.
Over 20 years on the delivery and customer side: professional services, requirements and implementation, presales, and running an independent IT business. Has worked with customers of every size, from small businesses to international organizations.
What it costs
Three ways to work with us. The price depends on the scope of work and the number of workstations, and after the office survey we send a written quote.
Monthly retainer
Ongoing support, maintenance and backup at a fixed monthly price, by number of employees.
Bank of hours
Buy hours in advance and use them over the year.
Pay per call
No commitment. You pay for the time we worked.
In writing, whichever way you work with us
- Your passwords and documentation. The user accounts, passwords and network documentation belong to the business. Leaving us? You get everything, in order.
- A retainer with no long commitment. A monthly retainer is cancelled with 30 days notice.
Where we work
We come to offices and industrial zones in Haifa and the surrounding area.
We also come to Kiryat Yam, Kiryat Haim and the Carmel Coast communities.
Questions we hear a lot
Monthly retainer or pay per call, which is better?
If there is a fault or a request almost every week, a monthly retainer is usually cheaper and includes maintenance that prevents faults. If you call once every few months, pay per call is enough.
And what if we want to stop working with you?
A monthly retainer is cancelled with 30 days notice. The user accounts, passwords and network documentation belong to the business. Leaving us? You get everything, in order. So whoever takes over from us can start right away.
What happens when an employee leaves?
We close their access to every system the same day, hand their email and files over to whoever continues, and get the equipment back.
Microsoft 365 or Google Workspace?
Both are good. If employees work a lot in Word and Excel, usually 365. If everything is already in Gmail and Drive, Workspace. We recommend based on what the business already does.
Do you work on Shabbat?
No. We are available Sunday to Thursday between 10:00 and 19:00, and not on Shabbat or holidays.
Do you also repair home computers?
Yes, at our separate lab, ChipLab, in Haifa. It handles home computers and laptops: repairs, upgrades and data recovery. This site is about IT services for businesses.
It starts with an office survey
We come over, check backups, updates, Wi-Fi and permissions, and leave a written list of what we found. After the survey we send a written quote. Tell us how many employees you have and what is annoying, and we will get back to you within one business day.
A monthly retainer is cancelled with 30 days notice. The user accounts, passwords and network documentation belong to the business. Leaving us? You get everything, in order.